Terms and Conditions

Last updated: 2026

1. Scope of Work & Tool Adaptability

Services are provided on a month-to-month retainer basis, with the scope and hours defined by your selected subscription tier. Unused hours within a billing cycle do not roll over to the following month.

2. Design & Content Boundaries

ReBackend handles neutral business infrastructure, operations, and systems work. We do not provide design, copywriting, or system configuration for content that is religious or political in nature.

3. Software Subscriptions & Hosting Costs

The Client is 100% financially responsible for third-party software subscriptions, API fees, hosting plans, and domain fees.

4. Communication & US Holiday Schedule

Communication is conducted via Slack, Email, or WhatsApp, with a standard turnaround window of 12–24 business hours. ReBackend observes US Federal Holidays.

5. Billing, Cancellations & Non-Refundable Policy

A 30-day written cancellation notice is required prior to the start of the next billing cycle. All processed payments are final.

6. Intellectual Property & Data Privacy

Data Protection: Client PII and financial metrics are treated with absolute privacy.

Systems Ownership: ReBackend retains ownership over operational architectures, automations, templates, SOPs, training documents, website layouts, and social media assets created during the engagement.

7. Mutual Professionalism & Partnership Boundaries

ReBackend is committed to a respectful, professional working relationship and may pause operations if an abusive communication environment arises.

8. Limitation of Liability

ReBackend is not responsible for third-party platform outages, algorithm changes, property damage, or tenant mediation outcomes.